Refund Policy for Construction Help Desks

You can request to cancel any service or appointment booked.Your legal rights as a customer are not affected by these Terms. To cancel your service, please call us on +44 (20) 33862000 or email us at support@constructionhelpdesks.com using the contact details on our website.

Nothing in these Terms affects your consumer protection rights. All cancellation, refund, and refund requests will be handled in accordance with the following policy.

Read the information carefully before booking any service with us.

Construction Support Services

All consultancy and support services are non-refundable and non-changeable or reschedulable once confirmed.

No refund shall be made in the following cases:

• If the client does not attend or connect for the scheduled session.
• If the client fails to provide the necessary documents or information for the service.

Bookings / Assessment / Verification

You can cancel or change an assessment or verification booking up to 96 hours before your scheduled appointment time.

Refunds are only possible if the booking confirmation has not been processed. If this is the case, a refund will be made less an administration fee of £10. Free rescheduling if you make your request within the correct time frame.

Refunds will not be issued if the request is made after the 96-hour period or in the following If the request is made after the 96-hour period, or in the following cases, no refunds will be given:

• The client arrives late or fails to attend the appointment.
• The client is late or misses his appointment.
• Customer does not show valid ID or required proof.

The client does not pass the assessment/verification.

• The client selects the incorrect type of booking or service. The error was caused by incomplete or incorrect information provided by the client.
• The client provides incorrect details or missing information, leading to an error.
• Under no circumstances will refunds exceed the total amount originally paid.

Application / Documentation Processing

No refunds will be given once we begin reviewing or processing your documentation or application request.

If required documents are not provided within 60 days of the order, the application will be paused.

A £25 administrative fee will apply if the order is cancelled after this period due to lack of documents.

If an application request is cancelled within the valid time period, a standard £10 cancellation fee will be deducted, and this fee is non-refundable.

Once your documentation has been processed, no cancellation or refund request will be accepted.

Physical Products (Guides, Manuals & Resources)

Orders are dispatched once payment is confirmed. Delivery is made to the address provided in the order form. Items may be delivered via postal service or courier, depending on availability. We are not responsible for incorrect delivery details provided at the time of purchase.

You may return a purchased item and request a refund within 7 working days from the delivery date, provided the item is in its original condition.
This period starts once payment is confirmed. Returns must be sent to the address printed on the package documentation. Refunds may be refused under the following conditions:

• If the returned item is damaged, used, or altered.
• If any component of the purchased item is missing.
• If there are visible signs of usage or tampering.
• If packaging has been opened where sealed products are required.
• If the return request is made after 7 working days.

General Conditions

Construction Help Desks is not responsible for requests that are not received on time. Refunds are not automatic and will only be reviewed if requested directly. Clients are responsible for meeting all the conditions outlined in this refund policy.