Privacy Policy

Thank you for visiting Construction Help Desks, operated by Brighter Miles Limited (“Construction Help Desks”, “we”, “our”, or “us”). We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website and services.

Construction Help Desks is an independent third-party support service. We are not affiliated with CSCS, CITB, CPCS, NPORS, government departments, or any official card issuing authority. We assist customers with guidance, document support, and booking assistance only.

For inquiries regarding this Privacy Policy or how we manage personal information, contact us at: support@constructionhelpdesks.com

Please read this Privacy Policy alongside our Terms and Conditions available at: https://constructionhelpdesks.co.uk/term-conditions .

If you do not agree with any part of this Privacy Policy, we advise discontinuing the use of our website and services. Your continued use confirms acceptance of these terms.

Interpretation & Definitions

The following definitions apply throughout this Privacy Policy:

Data	All personal information submitted to Construction Help Desks via the website or services.
Data Protection Laws	Refers to GDPR, UK GDPR, Data Protection Act 2018, and any amendments or related regulations.
GDPR	General Data Protection Regulation (EU 2016/679).
Construction Help Desks	Trading name of Brighter Miles Limited, the data controller of this website.
User / You	Anyone accessing the website who is not employed or contracted directly by us.
Website	https://constructionhelpdesks.com including all related pages and subdomains.

Interpretation Notes:

Singular terms include plural meanings and vice versa.
References to “including” mean “including but not limited to”.
Headings are for guidance only and do not affect legal meaning.

Scope

This Privacy Policy applies solely to Construction Help Desks and the personal data we collect through this website. It does not extend to external sites, partners, or social media links. Brighter Miles Limited is the data controller for information processed under this policy.

Information We Collect

We may collect the following information:

Full name, date of birth, and contact details
Address and employment details
National Insurance Number (if required for booking)
Financial/payment information
Website usage, device/IP, browser data and analytics

How We Collect Data

Data is collected through:

Direct submissions (forms, email, calls, chat, bookings)
Automatic tracking (cookies, analytics)
Third-party providers (CITB, CSCS, employers, training bodies)

Use of Data

We may use your data for:

Processing bookings and service requests
Customer communication and order confirmation
Record keeping and compliance
Improving services and website experience
Relevant marketing (only with consent)

Data Security

We use SSL encryption, secure servers and appropriate safeguards to protect your information. While no online system is fully risk-free, we operate with due care under industry standards.

Your Rights

Under GDPR, you have rights including:

Access, update or correct your information
Request deletion of stored data
Withdraw consent at any time
Object to data processing
Request portability or transfer of data

To submit a request, email: support@constructionhelpdesks.com

Legal Jurisdiction

This policy is governed by the laws of England & Wales. Any disputes will be handled in UK courts exclusively.

Policy Updates

We may update this Privacy Policy without prior notice. The latest version will always be available on our website, and continued use indicates acceptance of changes.