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Privacy Policy

We appreciate you visiting Health Safety Helpline ("Health Safety Helpline,," "we,," "us,," or "our"). Your, the user of this website, and Health Safety Helpline, the owner and operator of this site, interact under this privacy policy. Our first goal is to safeguard your personal data. When you use our website and/or services, this policy describes how we gather, use, and protect any data you give.

If you have any questions or concerns about this privacy policy or how we handle your personal data, feel free to contact us at support@constructionhelpdesks.co.uk.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://constructionhelpdesks.co.uk/term-conditions.

If you do not agree with any part of this privacy policy, please stop using our Services immediately.

We advise you to read this privacy policy thoroughly.

Interpretation and Definitions

1: The following terms are defined and used throughout this privacy policy:

Data All data you provide to Health Safety Helpline through the Website, including, where relevant, meanings set out under applicable Data Protection Laws;
Data Protection Laws Any relevant legislation concerning the handling of personal data, including (but not limited to) Directive 96/46/EC (Data Protection Directive), the GDPR, and any associated national laws, rules, or secondary legislation, while the GDPR remains applicable in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679, commonly referred to as the GDPR;
Health Safety Helpline, we or us
User or you any external party accessing the Website who is not (i) an employee of Health Safety Helpline acting within their job role, or (ii) a consultant or service provider working with Health Safety Helpline and accessing the Website as part of delivering those services; and
Website the website you are currently visiting, https://constructionhelpdesks.co.uk, along with any associated sub-domains, unless specifically excluded by their respective terms and conditions.

2. In this privacy notice, unless the context suggests otherwise, the following interpretations apply:

  • A. Singular words shall include their plural form and the reverse;
  • B. Sub-clauses, clauses, schedules or appendices refer to those in this privacy notice;
  • C. A "person" refers to companies, partnerships, trusts, firms and public bodies;
  • D. The word "including" shall be taken to mean "including but not limited to";
  • E. Mention of any legal rule includes updates or changes to that rule;
  • F. Titles and sub-titles are not part of this privacy policy’s legal effect.

Scope of privacy policy

3. This privacy notice only applies to Health Safety Helpline and Users concerning this Website. It does not cover any external websites accessible from this site, including, but not limited to, social media platforms we may link to.

4. Under the relevant Data Protection Laws, Health Safety Helpline is the "data controller". This means we decide the purposes for which, and the ways in which, your personal Data is used.

Data collected

5- We may collect the following data:

  • 1. name;
  • 2. date of birth;
  • 3. gender;
  • 4. home address;
  • 5. employer;
  • 6. employer work address;
  • 7. job title;
  • 8. profession;
  • 9. contact information such as email addresses and telephone numbers;
  • 10. financial information such as credit/debit card numbers;
  • 11. national insurance number;
  • 12. and other similar information;

How we collect these Data

6-Collect Data in the following ways:

  • 1. Data provided to us directly by you;
  • 2. Data obtained from other sources; and
  • 3. Data gathered automatically.

Data supplied to us by you

7. Health Safety Helpline will collect your Data in a number of ways, for example:

  • a. when you get in touch with us via the Website, phone, mail, email, or any other method;
  • b. when you fill out surveys used for research purposes (although participation is voluntary);
  • c. when you make payments to us, either through this Website or by other means;
  • d. when you utilize our services;
  • e. CITB;

Data received from third parties

8. Health Safety Helpline may also obtain Data about you from various third parties, including but not limited to:

  • 1. CITB;
  • 2. CSCS;
  • 3. Your employer
  • 4. Other 3rd party course / training providers.

Data that is collected automatically

9. When you access the Website, we will automatically gather certain Data from you, such as:

  • 1. We automatically gather details about your visit to the Website. This data assists us in enhancing Website content and navigation, including your IP address, the dates, times, how often you visit, and how you engage with the Website’s content.

Our use of Data

10. We may need any or all of the above Data from time to time to deliver the best possible service and experience when you use our Website. In particular, your Data may be used by us for the following purposes:

  • a. maintaining internal records;
  • b. enhancing our products and services;
  • c. sending marketing communications via email that might interest you;

in each case, in accordance with this privacy policy.

Keeping Your Data secure

11. We will implement technical and organizational safeguards to protect your Data, including measures such as:

  • a. your account is protected by a unique username and password.
  • b. we keep your Data securely stored on protected servers.
  • c. payment information is safeguarded with SSL encryption (usually indicated by a lock icon or green address bar in your browser).

12. We hold PCI DSS certification, which guides us in handling your Data securely and responsibly.

13. Our technical and organisational safeguards also cover responses to suspected data breaches. If you believe your Data has been misused, lost, or accessed without permission, please contact us immediately at support@healthsafetyhelpline.co.uk.

14. For comprehensive advice on protecting your information, devices, and computers from fraud, identity theft, viruses, and other online threats, please visit www.getsafeonline.org. This service is backed by HM Government and top industry partners.

Data - retention

15. Except where a longer retention period is mandated or allowed by law, we will keep your Data only as long as needed to meet the purposes described in this privacy policy or until you ask us to delete it.

16. Although we may delete your Data from our active systems, it might still remain on backup or archive storage for legal, tax, or regulatory reasons.

Your - Rights

16. You have following rights in relation to your Data:

  • 1. Right to access – the right to ask for (i) copies of the personal information we hold about you at any time, or (ii) that we update, correct, or delete such information. We won’t charge you for providing access unless your request is “manifestly unfounded or excessive.” Where allowed by law, we may decline your request and will explain the reasons if we do.
  • 2. Right to correct – the right to have your Data corrected if it is inaccurate or incomplete.
  • 3. Right to erase – the right to ask us to delete or remove your Data from our systems.
  • 4. Right to restrict processing – the right to “block” or limit how we use your Data.
  • 5. Right to data portability – the right to request that your Data be moved, copied, or transferred to another service.
  • 6. Right to object – the right to oppose our use of your Data, including when used for our legitimate interests.

17. To make enquiries, exercise any of your rights mentioned above, or withdraw your consent to our use of your Data (where we rely on consent as the legal basis for processing), please email us at: support@constructionhelpdesks.co.uk

18. If you are not satisfied with how we handle a complaint regarding your Data, you may contact the appropriate data protection authority. In the UK, this is the Information Commissioner's Office (ICO). You can find their contact details on their website: https://ico.org.uk/

19. It's essential that the Data we hold about you is accurate and up to date. Please notify us of any changes to your Data during the time we retain it.

General

20. You cannot transfer any of your rights under this privacy policy to anyone else. We may transfer our rights under this policy if we believe your rights will not be affected.

21. If a court or relevant authority finds any part of this privacy policy to be invalid, illegal, or unenforceable, that part will be removed as needed, and the rest of the policy will still apply.

22. If either party delays or fails to act on a right or remedy under this policy, it will not be considered a waiver of that or any other right or remedy.

23. This privacy policy is governed by the law of England and Wales. Any disputes related to it will be handled exclusively by the courts of England and Wales.

Modifications/Change to this privacy policy

Health Safety Helpline retains the right to modify this privacy policy whenever necessary or as legally mandated. All updates will be posted instantly on the Website, and by continuing to use the Website after changes, you are considered to have accepted the revised terms. To contact Health Safety Helpline, please email support@constructionhelpdesks.co.uk.